Privacy Policy
Privacy Policy
This Privacy Policy explains how Aurum (“Aurum”, “we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit or interact with our website.
Our website: https://aurumacc.ae/
Aurum is the representative office of RAKEZ in Dubai, managed by our business setup consultancy. We use this website to share information about RAKEZ-related solutions and to help you request support services.
If you do not agree with this Policy, please do not use the website.
Who We Are
Aurum is responsible for how your personal data is handled on this website.
Contact for privacy questions:
- Email: info@aurumacc.ae
- Phone: +971 56 955 5616
- Address: Level 22, Rolex Tower, DIFC, Sheikh Zayed Rd, Dubai
What Personal Data We Collect
We collect personal data in the following ways:
A) Information You Provide to Us
Depending on what you do on the site, you may provide:
- Name, email address, phone number
- Company name and business details you type in forms
- Messages, enquiry details, and any attachments you submit
- Any information you share when booking a call or requesting support
B) Comments (if enabled)
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you use Gravatar, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Gravatar privacy policy: https://automattic.com/privacy/
C) Media Uploads (if enabled)
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images on the site.
D) Information Collected Automatically
When you browse our website, certain information may be collected automatically, such as:
- IP address
- Browser type and device information
- Pages visited and time spent on pages
- Referral source (how you reached our site)
- Basic usage analytics and site performance data
This information helps us operate the site, improve user experience, and maintain security.
Why We Collect Your Data
We may use your data to:
- Respond to enquiries and contact requests
- Provide information you requested about our services
- Schedule calls, consultations, and follow-ups
- Improve website performance, content, and user experience
- Maintain website security and prevent spam, fraud, or abuse
- Comply with legal obligations or respond to lawful requests
- Send service-related messages (for example, updates about your enquiry)
Marketing:
If we send marketing messages (by email, phone, or WhatsApp), we will do so where permitted and you can ask us to stop at any time.
Cookies
Cookies are small files stored on your device. We use cookies to make the site work properly, improve performance, and remember preferences.
A) Comment Cookies (if enabled)
If you leave a comment, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again. These cookies last for one year.
B) Login Cookies (if enabled)
If you visit our login page, we may set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we may set cookies to save your login information and screen display choices. Login cookies typically last for two days, and screen options cookies for a year. If you select “Remember Me”, your login may persist for two weeks. If you log out, login cookies are removed.
C) Editing/publishing Cookies (if enabled)
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after 1 day.
Managing Cookies:
You can control cookies through your browser settings. If you disable cookies, some site features may not work as expected.
Embedded Content from Other Websites
Articles on this site may include embedded content (for example: videos, images, articles, maps, and social media posts). Embedded content from other websites behaves in the same way as if you visited that other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, especially if you have an account and are logged in to that platform.
Who We Share Your Data with
We do not sell your personal data.
We may share your data only when necessary, for example with:
- Website hosting, security, and IT service providers
- Email, analytics, and customer communication tools used to manage enquiries
- Spam detection services (for example, for comments)
- Professional advisers (legal/accounting) where needed for compliance
- Relevant authorities or free zone bodies, only when you ask us to proceed with a service that requires it or where it is legally required
Password Reset (if enabled):
If you request a password reset, your IP address may be included in the reset email.
How Long We Retain Your Data
We keep personal data only as long as needed for the purpose it was collected for, including for legal, accounting, or security reasons.
Common Examples:
- Comments: If you leave a comment, the comment and its metadata may be retained indefinitely to help us recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
- User accounts (if enabled): For users who register on our website, we store the personal information provided in the user profile. Users can view, edit, or delete their personal information at any time (except the username). Website administrators can also view and edit that information.
- Enquiries: We may keep enquiry records for a reasonable period to manage follow-ups, service quality, and compliance.
Your Rights Over Your Data
Depending on applicable laws, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to certain types of processing (like direct marketing)
- Request restriction of processing in certain cases
- Request a copy of your data in a usable format (where applicable)
- Withdraw consent where our processing is based on consent
To Make a Request:
Email us at: info@aurumacc.ae
We may ask you to verify your identity before we process your request.
Where Your Data is Sent
Visitor comments (if enabled) may be checked through an automated spam detection service.
Some of our service providers may process data outside the UAE. When this happens, we take reasonable steps to ensure appropriate safeguards are in place.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures to protect your personal data. However, no website or internet transmission is completely secure. Please share information through the site responsibly.
Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we will take steps to delete it.
Changes to this Privacy Policy
We may update this Policy from time to time. We will post the updated version on this page and change the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us:
- Email: info@aurumacc.ae
- Phone: +971 56 955 5616
- Address: Level 22, Rolex Tower, DIFC, Sheikh Zayed Rd, Dubai
This Privacy Policy explains how Aurum (“Aurum”, “we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit or interact with our website.
Our website: https://aurumacc.ae/
Aurum is the representative office of RAKEZ in Dubai, managed by our business setup consultancy. We use this website to share information about RAKEZ-related solutions and to help you request support services.
If you do not agree with this Policy, please do not use the website.
Who We Are
Aurum is responsible for how your personal data is handled on this website.
Contact for privacy questions:
- Email: info@aurumacc.ae
- Phone: +971 56 955 5616
- Address: Level 22, Rolex Tower, DIFC, Sheikh Zayed Rd, Dubai
What Personal Data We Collect
We collect personal data in the following ways:
A) Information You Provide to Us
Depending on what you do on the site, you may provide:
- Name, email address, phone number
- Company name and business details you type in forms
- Messages, enquiry details, and any attachments you submit
- Any information you share when booking a call or requesting support
B) Comments (if enabled)
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you use Gravatar, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Gravatar privacy policy: https://automattic.com/privacy/
C) Media Uploads (if enabled)
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images on the site.
D) Information Collected Automatically
When you browse our website, certain information may be collected automatically, such as:
- IP address
- Browser type and device information
- Pages visited and time spent on pages
- Referral source (how you reached our site)
- Basic usage analytics and site performance data
This information helps us operate the site, improve user experience, and maintain security.
Why We Collect Your Data
We may use your data to:
- Respond to enquiries and contact requests
- Provide information you requested about our services
- Schedule calls, consultations, and follow-ups
- Improve website performance, content, and user experience
- Maintain website security and prevent spam, fraud, or abuse
- Comply with legal obligations or respond to lawful requests
- Send service-related messages (for example, updates about your enquiry)
Marketing:
If we send marketing messages (by email, phone, or WhatsApp), we will do so where permitted and you can ask us to stop at any time.
Cookies
Cookies are small files stored on your device. We use cookies to make the site work properly, improve performance, and remember preferences.
A) Comment Cookies (if enabled)
If you leave a comment, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again. These cookies last for one year.
B) Login Cookies (if enabled)
If you visit our login page, we may set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we may set cookies to save your login information and screen display choices. Login cookies typically last for two days, and screen options cookies for a year. If you select “Remember Me”, your login may persist for two weeks. If you log out, login cookies are removed.
C) Editing/publishing Cookies (if enabled)
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after 1 day.
Managing Cookies:
You can control cookies through your browser settings. If you disable cookies, some site features may not work as expected.
Embedded Content from Other Websites
Articles on this site may include embedded content (for example: videos, images, articles, maps, and social media posts). Embedded content from other websites behaves in the same way as if you visited that other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, especially if you have an account and are logged in to that platform.
Who We Share Your Data with
We do not sell your personal data.
We may share your data only when necessary, for example with:
- Website hosting, security, and IT service providers
- Email, analytics, and customer communication tools used to manage enquiries
- Spam detection services (for example, for comments)
- Professional advisers (legal/accounting) where needed for compliance
- Relevant authorities or free zone bodies, only when you ask us to proceed with a service that requires it or where it is legally required
Password Reset (if enabled):
If you request a password reset, your IP address may be included in the reset email.
How Long We Retain Your Data
We keep personal data only as long as needed for the purpose it was collected for, including for legal, accounting, or security reasons.
Common Examples:
- Comments: If you leave a comment, the comment and its metadata may be retained indefinitely to help us recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
- User accounts (if enabled): For users who register on our website, we store the personal information provided in the user profile. Users can view, edit, or delete their personal information at any time (except the username). Website administrators can also view and edit that information.
- Enquiries: We may keep enquiry records for a reasonable period to manage follow-ups, service quality, and compliance.
Your Rights Over Your Data
Depending on applicable laws, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to certain types of processing (like direct marketing)
- Request restriction of processing in certain cases
- Request a copy of your data in a usable format (where applicable)
- Withdraw consent where our processing is based on consent
To Make a Request:
Email us at: info@aurumacc.ae
We may ask you to verify your identity before we process your request.
Where Your Data is Sent
Visitor comments (if enabled) may be checked through an automated spam detection service.
Some of our service providers may process data outside the UAE. When this happens, we take reasonable steps to ensure appropriate safeguards are in place.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures to protect your personal data. However, no website or internet transmission is completely secure. Please share information through the site responsibly.
Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we will take steps to delete it.
Changes to this Privacy Policy
We may update this Policy from time to time. We will post the updated version on this page and change the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us:
- Email: info@aurumacc.ae
- Phone: +971 56 955 5616
- Address: Level 22, Rolex Tower, DIFC, Sheikh Zayed Rd, Dubai